Wednesday, April 11, 2012

Manually Clear Print Spooler of a Stuck Print Job

Printer frozen or can't delete queued job

  1. Click "start"
  2. Type "Run"
  3. Type "Services"
  4. Open "Services" Program
  5. Scroll down the list in the right pane and find "Print Spooler"
  6. Right-click "Print Spooler"
  7. Select "stop" (This will stop the computer running the process that holds print queues)
  8. Minimize the "Services" window (Or just leave it open)
  9. Click "Start"
  10. Select "My Computer" (Opens Windows Explorer window)
  11. Note: You've stopped the queue service, now you have to clear the jam that is already there
  12. Navigate to the print spool folder. Most likely C:\\WINDOWS\\system32\\spool\\PRINTERS (Yours may be slightly different)
  13. Note: Windows may warn you that you are about to view system files.  Click "View files anyway" message and find the "spool folder"
  14. Open the "Printers" folder
  15. Delete every file within this folder to empty the jammed print queue
    • Select all files and delete (Don't worry, these are only temporary printing files)
  16. Close the explorer window
  17. Return to your "Services" window (That you minimized earlier)
  18. Re-start the Print spool service, by right-clicking the "Print Spool" entry and selecting "Start" from the list.
  19. Close the services window
  20. Try printing again

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